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Sineres, a Fujitsu department, improves car spare parts companies' data and cloud management and also offers front-end solutions for better customer and employee experience. We partnered with them as a design studio to quickly develop these products.
We mapped customer and employee experience to design the ecosystem and app, used an object-oriented approach for information architecture, quickly prototyped and reviewed the app with developers. As a designer, I focused on creating a P.O.S app to improve vendor's work
The tight deadline (1 month and 2 weeks) to deliver final prototypes to developers was the main challenge. We had to optimize our workflow and respect the deadlines. Other challenges were the interconnectedness of the apps and multiple iterations to match the final users' processes
We mapped the ecosystem to identify opportunities and design apps to improve the overall experience. We collaborated closely with the Sineres team to create a relevant map, resulting in the design of three apps: a Place of Sale app for sellers, a reception app for garages, and a delivery app.
I used an object-oriented design approach for the POS app because it is fast and scalable. This helped me to quickly change and improve the app's visual hierarchy for easier use by sellers. The user journeys were quite convenient to achieve this.
We designed the apps on paper to speed up the process and get the basic layout quickly. This wireframing helped us involve our clients and get useful feedback, which also helped us speed up the prototyping phase.
Our goal was to showcase the app prototypes at a major trade show for automotive parts. We had to create high-fidelity prototypes that would be easy for new users to navigate during live demonstrations.
The order history feature allows the shop to track every order and also allows suspension and resuming of an order. It also allows tracking of delivered and undelivered orders and makes it easier to handle click and collect orders.
We designed all possible product cases, such as in stock, out of stock, and nearly available, and worked with the Sineres team to define them. This was done to make it easier for vendors to see which items are available.
We designed a cash-in system that works with any kind of payment and also designed a fast flow for recording client orders as a quote/estimate.
To be effective, vendors need to know their customers. We displayed customer data in an efficient way that allows vendors to quickly contact them, reference their vehicles, see their previous orders and recommend products that match their needs.
This project was the most non-linear I ever had to work on, and probably the one I had to work the fastest I could. Despite all the obstacles that came in the way, we respected our contact and delivered all the high fidelity prototypes on time.
This project is one of the toughest I ever had. The deadlines and the changes through the process learnt me to go outside of my comfort zone by testing new methods such as Object-oriented Design. It taught me one of the most important design skill : adaptation.
A special thanks to our client Fujitsu for trusting us, all the project stakeholders, and to my colleague Lucie, whom it's always great to work on such projects !
